Fresh Takes on Innovation

With spring just on the horizon, it’s almost that time again.  No… not wedding season… conference season!

Here at BrainStore, we keep hearing about tons of really innovative conferences in Europe and America.  Some are directly about innovation, while others just create an atmosphere perfect for innovation.

So, since it’s often hard to find out about all the cool conferences out there, we thought we’d share some of our upcoming favorites with you.   Perhaps you’ll even meet us at some of them!

Upcoming conferences we like (March through July):

SxSW Interactive (12-16 March in Austin, Texas) South by SouthWest Interactive is the place to be if you’re interested in emergecing technology, especially if it’s online.  The conference is five days of presentations from the brightest minds in emerging technology, scores of networking events hosted by industry leaders and a huge showcase of the best new websites, video games and startup ideas.  It’s also chockfull of great music, fun events and networking – not to be missed!

Innovation: Fresh thinking for the ideas economy (23-24 March in Berkeley, USA) This inaugural conference, put on by the Economist Magazine, will examine the latest thinking on what makes innovation possible, how innovation is changing, and why innovation matters today more than ever.  The goal of this event is to expand or overturn established thinking about what innovation is, where it comes from, and how to make it work.

99% Conference (15-16 April 15-16 in New York City, USA) This conference is unfortunately already sold out, but it’s still so cool that we’re going to tell you about it anyways.  Most innovation conferences are all about how to have new ideas – the 99% Conference is all about idea execution – providing road-tested insights on how to make ideas happen. They don’t want to give attendees new ideas, they want to empower attendees to make good on the ones they’ve got.  If that sounds interesting to you, sign-up for their newsletter so you can find out about the 2011 conference right away!

Front End of Innovation (3-5 May, Boston, USA) The European version of this conference was last week, but if you weren’t able to make it to Amsterdam, you can still sign-up for the Boston event.  The Front End of Innovation Conference features fantastic presentations by visionaries who are passionate about innovation and have delivered real results.  The conference has four distinct tracks, from open innovation to green innovation, and most of the presentations are done by companies who talk about how they have applied the innovation concepts to the real world.

LIFT Conference (5-7 May in Geneva, Switzerland) The Lift Conference brings together a community of doers and thinkers to explore the social consequences of new technologies. The conference is a chance to turn changes into opportunities by anticipating the major shifts ahead, and meeting the people who drive them.  The three day conference will combine speeches selected by Lift curators with speeches proposed and selected by the online Lift community, as well as artistic and social events.

The PINC Conference (11 May in  Zeist, Netherlands) is a conference that combines new ideas, great stories and impressive presentations with speakers from all over the world and from every industry.  PINC stands for “People, Ideas, Nature, Creativity” and the conference’s goal is to touch on each one of those subjects while exposing attendees not only to great speakers, but also to an environment filled with creativity.

World Innovation Forum (8-9 June in New York City, USA) A 2-day conference right in the heart of NYC where the world’s greatest thought leaders in the field of innovation come together to provide actionable insights to revolutionize all aspects of business.  The conference covers everything from future trends, to innovation in fields such as marketing, health care and green technology and is attended by many of the most innovative companies in the US.

InnoTown (9-10 June 2010 in Ålesund, Norway ) InnoTown is a conference that seeks to open people up to innovation.  The conference emphasizes innovation, vision, inspiration, strategy, creativity, promotion and internationalisation. It brings together people from different countries, trades, environments and professions, and challenges all of them to find new ideas, to think new thoughts and to dare to fail (in order to succeed in the end!)

TED Global (12-16 July 2010 in Oxford, UK) TED is a legendary invitation-only conference that started in the US and has become so popular that additional TED events are held biannually in different locations around the world. The US-based TED ended last week (so get your tickets now if you want to go next year!) but the European conference will happen in July.  Just like the original version, TED Global will feature four days of short, fast-paced talks on everything from ecological debt to whether music can teach math.

Of course, those aren’t all the cool conferences happening in 2010, but it will give you a taste of what’s happening in the next couple months.  Please let us know if we’ve missed any that you recommend, or what ones we should be aware of later in the year.  We’ll do another post later on with what’s happening during the summer and fall.

As a company that works with a lot of big organizations, we often don’t get the chance to share the results of our Idea Events.  Sometimes we get to talk about specific products and services that came about as a result of working with us – but we rarely get to give people a real glimpse into how our process unfolds.

But today we do!  Last month, BrainStore was one of the sponsors of  the Young Hoteliers Summit (YHS), a new hospitality conference put on by the Career Club of the Ecole Hôtelière de Lausanne (an internationally-renowned Swiss hotel school). As part of our contribution to the event, we ran the attendees through our Idea Factory process to come up with solutions to one of the challenges faced by luxury hotels today.

The Young Hoteliers Summit and Ecole Hôtelière de Lausanne are graciously allowing us to share all their inspirations, raw ideas, the top 10 finished ideas and the results of their Idea Selection.

So, if you’d like to get a glimpse of the amazing results of one of our Idea Events, read on!

The Challenge

The Jumeirah Group, another sponsor of the event, proposed the following challenge to the attendees of the Young Hoteliers Summit:

“In the face of an overall decrease in demand, how to boost occupancy levels in luxury hotels without pushing prices lower?”

From that challenge, BrainStore developed a series of thought-provoking questions and criteria to come up with 10 great ideas.

The Process

We started by leading the students through one of our Creative Teams.  Creative Teams are the part of our process where we do quick, short exercises that result in thousands of “inspirations” rapidly.  We call the results of those sessions “inspirations” because – while they might not be a full idea in their own right – each inspiration has the potential to become, or inspire an actual idea later on in our process.

To get those inspirations, we first asked questions that don’t require a lot of thought, but require participants to consider different viewpoints.  Those included:

What do millionaires expect from a stay in a luxury hotel?

What do business travelers expect from a stay in a luxury hotel?

What do sporty people expect from a stay in a luxury hotel?

Then we moved onto more challenging questions that require participants to stretch their brains, such as:

How can one positively surprise various customer groups, in a way that leaves a lasting impression?

Imagine you are living in prohibitive times – alcohol has recently been outlawed – You are a wine merchant, and you must now find a way to continue selling your exclusive alcohol despite the ban.  How can you do this?

How do get your guests to feel completely comfortable in your hotel? Pay special attention to the five senses.

Through those questions, and the others that we rapid-fired at participants, we gathered over 2500 inspirations!

If you’d like to see the questions we asked and the responses, take a look at our records from the Creative Team:

(FYI, those results are rough – the goal for participants were to get as many inspirations as quickly as possible.)

After the Creative Team, we then moved onto the next part of our process: the Idea City.  In the Idea City, BrainStore pushed the YHS participants to combine all the inspirations generated in the Creative Team – and to turn those into fresh new ideas. During this phase, we still give participants challenges to think about, but now they have the time to create concrete ideas.

The ideas generated during this phase ranged from tempting guests with sensory experiences like baking bread in the morning, to providing above-and-beyond services such as adapter plugs (for travelers from different countries), to giving guest the ability to customize their rooms before they even arrive (like rock stars!)

The Idea City is a little more relaxing than the Creative Team – but all the brains in the room were obviously working madly away!  We had nearly 500 raw ideas come out of the Idea City.

Take a look at the raw ideas:

The Results

After the crazy inspiration generating of the Creative Team, and the quieter idea-generation of the Idea City, we hung up all the ideas and let the students pick their favorites.  This is always a favorite part of the Idea Event because participants get to see the results of their labor.  Plus, it’s a lot of fun to see the wide variety of ideas!

Then, we gave the students a little break while we evaluated their top ideas based on criteria and then put the top 10 ideas into a visual format so they could be easily understood and compared with each other.

After that, the Idea Selection began.  We turned on some fun music and projected the top 10 ideas in front of the participants from the YHS.  It was fun, and quick – with music (of course!)  We kept things moving because we didn’t want participants to overanalyze each idea (that comes later in a normal process during the Roadmap workshop) we just wanted to learn their initial impressions.

Meanwhile, in the background, we were crunching the students’ ratings of the ideas to find out what ideas were liked by all, and also which ideas were liked by some and hated by others.  (Those polarizing ideas are incredibly important to us!)

And then, in less than a day, it was done!  We compiled a document with the top ideas and showed how participants viewed their viability.

If you’d like to see the final results of our Idea Event for the Young Hoteliers Summit, with the top 10 ideas and how the students ranked them, check them out here.

Normally, this wouldn’t be the final stage of our Idea Event.  We typically helps companies thoroughly evaluate each idea with the help of experts, and then run a Roadmap workshop where the leaders of the company determine which ideas should be implemented, in what order and what resources/partnerships they need to make it happen.

In that way, we ensure that ideas generated with BrainStore don’t simply disappear into thin air – unlike many ideas that get pushed aside when other commitments get in the way.

But in a short workshop like this one for the Young Hoteliers, the process we described above gave the participants (and their sponsors) a series of great new ideas, a big gain in enthusiasm for solving challenges in their industry and many innovative building blocks and raw ideas to work with in the future.

We hope that you’ve enjoyed this glimpse into the BrainStore process!

Every single week we visit companies in Switzerland and Germany, sometimes also in other parts of the world, and we often hear a variation of what we like to call the “we have more than enough ideas” myth, a story that is told to us by decision makers in companies of all sizes and industries. It is told in different variations, of which the most common one is something like the following:

In our company, we actually do not have a problem with generating ideas. We have so many ideas that we do not know which ones to implement or we have problems with the implementation of ideas that are new in general, because we face internal resistance in many cases.

It is, of course, true, that in all companies new ideas are constantly generated in one way or the other. New ideas for products are discussed in meetings, new improvement for processes are suggested by people who use them, and clients come with needs and ideas that will help them do better business.

Still, the question is: Are the ideas that are developed in this way truly relevant? Are they the most innovative ideas that can be generated? And to which question are these ideas an answer?

You see, the problem with “free floating” ideas like the ones described is that they are not rooted within strategy and they are not generated in a systematic way with a carefully chosen set of participants. And this, ultimately, is also the reason that implementation of these ideas often seems difficult, time consuming, expensive etc. Needless to say that if ideas are driven by individuals, it is always also a political choice which ideas should be implemented and which ones do not deserve another minute of attention.

So our answer to companies and organisations that say “we have more than enough ideas, we just do now know which ones to implement” is to say:

- Please set up a structured innovation management in your company. This can be a process like the Idea Factory process and software that BrainStore uses, and we are happy to provide the training for your team.

- Use this process to work on truly strategic projects, generating ideas for clearly targeted questions, not general ideas for your business

- Work together with internal and external people in this process, do do not just rely on the ideas from within your organisation, but invite your clients, partners and lateral thinkers into the process

- Dare to share ideas with others and improve them by having ongoing discussions about them with a diverse set of people.

If you follow these few suggestions, you will still have lots of ideas, and you still will not be able to implement all of them, but you will know exactly which ones to implement, how, and when. And you will face a lot less resistance, because you have integrated all relevant stakeholders into the process. Sounds easy? It is.

This fun commercial sent to us from Japan shows people at the moment of inspiration in their everyday lives.

The commercial shows people being inspired in bed, in the park, in the WC, in-transit, at the beach and even in board meetings.

What’s really remarkable about this commercial though is how similar it is to the grumpy thinker who stars in the first part of the presentations we give about BrainStore!

Check out some of our images for where people get ideas:

And, we both have the same conclusions: that it’s much better to be proactive and actively try to get ideas than to just wait for creative inspiration.

Of course, our solutions are a little different!  In the commercial, the solution to lacking inspiration is a stick of gum.  Here at BrainStore, our solution is the Idea Machine – which seems like a much more reliable method of ensuring results!

Young Innovations Europe (YIE) is a fresh and exciting magazine created for and by young people interested in exercising positive leadership in their own communities in groundbreaking ways.

YIE are interested in showcasing the best initiatives, programs and innovations young people are implementing throughout Europe.

In their first magazine, YIE also portrais the Idea Factory BrainStore on page 9. You can read the article online on YIE’s website.

I visited www.eternit.ch today. Eternit is the market leader in the roofing and façades sector in Switzerland. The company also acts as an important partner for fireproof and aesthetic interior fittings and design products.

Mr Daniel Hauri, who is responsible for the sales of garden and design products kindly showed me the production and explained the process of fibre cement, which is fascinating.

In the factory in Payerne (in the French speaking part of Switzerland) the company produces roof tiles and wall claddings in different forms and colors, but also gardening pots and design objects like the Guhl Chair (by Willi Guhl, Swiss Designer 1915 – 2004).

What impressed me is the way the company has expanded it’s product portfolio from typical building elements to design objects.

But what truly convinced me today about eternit was a very simple and meaningful marketing idea that was presented to me by Daniel Hauri.

“Because the design products section grew significantly over the last years, we had to hire new workers for our manufacturing process here in Payerne. As the demand rose, the quality (the gardening pots and design objects are produced largely by hand) was getting a bit below standard. We searched some ideas on what we could do and found a very simple solution: A sticker with the personal signature of the person who made the object can now be found in every finished object. It was great marketing in the shops because people realised that the object was actually produced by a person, but it also helped us raise the quality standards, because suddenly the workers went to the shops as well and searched for the pots and objects they had made”.

What I really liked about this idea is the fact that one idea worked perfectly to solve to issues at the same time: Quality and Image.

Thank you, eternit and Daniel Hauri, for sharing this idea with me.

I will say it right away that I have no statistics (yet) to prove my case, but I have a very strong gut feeling that what I am about to say is abolutely true yet not enough recognised with policy makers throughout Europe. I invite each our blog readers to contribute with whatever research material they can find to back this assumption.

Here goes: The most innovative countries in the world invest heavily in their education system, that is to say daycare, preschool, K-12 and higher education. It is NOT the countries that put the emphasis on strenghtening only the higher education.

Also, the most innovative countries would probably need to be those that already foster skills like problem solving, creative thinking and collaboration in the early childhood years.

I am very interested in learning about statistics and materials that back this gut feeling as well as schooling concepts that tell us something about how innovative kids that went through such systems become. Please contribute and we will share the results with you.

When I was a kid, I used to dream up things like this and draw them during dull classes. The flying car, the car that can swim under water, a city on the moon…

My friends and I truly believed that when we grow up, these things will indeed exist.

And now, look at this: The flying car, at last! Brought to us by Terrafugia, a company founded by award-winning MIT aeronautical engineers. It’s name is also a beauty, it is called “The Transition” and can actually legally drive on roads as well as fly. This is so cool!

The training only takes 20 hours and you can then fly your Transition and drive it home after landing. It costs around 200′000 Dollars.

Thank you, Pascal, who is always on top of all the trends in the aerospace industry.

Here at BrainStore we are very proud to present a new set of products that will help our customers become the innovation leaders in their industry. We now offer four different products that can be closely linked in a modular way to form a powerful innovation management for organisations and corporations.

First of all, there is our Idea Factory platform, a fully web based solution to create ideas across the organisation while inviting people from the outside into the process. It reflects our process that has been created over 20 years and helps companies to innovate at high speed.

Then there is training. We train teams and companies in innovation processes with our method and software and help companies to build up their own innovation processes that are in line with their culture and needs.

Our proven Idea Events (over 1′000 projects!) are still around, helping clients to generate great ideas with people from within the organisation and without in a day or two, while drastically changing the way the organisation deals with innovation.

Our fourth product category is a magic box full of tools and processes to support, enhance or boost your innovation department and to support your process where you most need it.

With our new product portfolio, we now cater to all the needs of our customers when it comes to innovation. Find out more on our web site

decompose the problem to solve it!

Today I attended a meeting of a small company that wanted to find a solution on how to find new clients. They were trying to have a brainstorming session on this question and (not much to my surprise) started struggling with it, becoming entangled in a very unstructured discussion. Soon they were so deep in the jungle of their problem that they were unable to find a way out.

What had happened? It is fairly simple: They had been staring the problem in the face without looking at it with more distance. This is a typical mistake when people try to generate ideas. But what is the solution. Simple, buit it needs a fair amount of training: Instead of trying to solve the question, first de-compose the question and work on subquestions.

For instance, if you are trying to find new clients, here are just a few examples of what you might want to look at:
- potential channels of communication
- different target audiences
- strengths in working with current clients
- totally whacky ideas on how to get meetings with potential clients
- ideas for mailings
- how are other companes finding new clients
- etc.

The difference is that you first look at subquestions to your greater problem, and that gives you the possibility to build great ideas using that raw material.

Another issue is who you involve in the generation of ideas, but this is yet another subject that we will need to discuss later.

There is an African saying: If you want to eat an Elephant, you have to cut it in small pieces. It’s the same with ideas, really.